Terms of Service

Avora is owned and operated by Propr Holdings LLC. In these terms, “Avora,” “we,” “us,” and “our” refer to Propr Holdings LLC, the seller operating this store. “You” refers to the person using the site or placing an order. By using the site or placing an order, you agree to these terms to the extent permitted by applicable law.

You must be legally able to enter into a purchase contract, or have the permission and supervision of a parent or legal guardian. Provide accurate contact, payment, and delivery information and do not use the store for unlawful activity.

Our charcoal soap is for external use only. Read the ingredients and directions before use, avoid contact with eyes, and do not ingest the product. Stop using it if irritation occurs. If you have a known allergy or a skin condition, seek appropriate medical advice before use.

Product descriptions and educational content are general information, not medical advice. The soap is not represented as diagnosing, treating, curing, or preventing a disease. Individual experiences vary, and reviews do not guarantee the same outcome for everyone.

Images show the product as accurately as possible, but screens and natural variations in soap may affect appearance. Your rights concerning inaccurate descriptions or faulty products remain unchanged.

Prices are displayed in US dollars unless checkout clearly states otherwise. The amount due, applicable tax, shipping charges, and any discount will be shown before you submit payment. Promotions apply according to the conditions shown with the offer.

Prices and availability can change for future purchases. Changes do not alter the price of an order already accepted. If a pricing or availability error affects your order, we will contact you before proceeding with a different amount or product and offer cancellation and a refund where appropriate.

An order acknowledgement confirms receipt of your order, not that every item has shipped. If we cannot fulfill an order, or must decline an order because of suspected fraud or a legal restriction, we will notify you and refund any payment collected for the unfulfilled order.

Subscribe and Save provides one AVORA charcoal soap bar every month for $22.50 per delivery, plus the shipping and applicable taxes shown at checkout. By starting a subscription, you authorize recurring monthly charges to the payment method you provide until you cancel. The first charge and each renewal purchase one monthly delivery.

You can request cancellation or changes to a future renewal through dashboard Support or by emailing us. Cancellation stops future renewals after it takes effect and does not reverse a charge or shipment already processed. Your order confirmations and our Support team can help you review renewal activity.

Subscription availability, payment processing, delivery, and refunds remain subject to the relevant sections of these Terms and our Shipping and Refund Policies. We will provide any required notice before a change to the recurring price takes effect.

Orders ship within 48 hours during our Monday through Friday processing schedule. Standard delivery usually takes 5 to 7 business days after dispatch; express delivery is available at checkout. See the Shipping Policy for destination, tracking, delay, and delivery details.

Our 60 day money back guarantee requires daily use of the AVORA AI Skin Tracker for 60 days in a row, with a photo saved and your AVORA use marked every single day, plus a day 1 and day 60 photo comparison that shows no visible improvement. The Refund Policy explains the full conditions, how to request a refund, and how payments are returned.

When you provide your email for an order or support request, we may use it to send receipts, order confirmations, delivery updates, responses, and other communications necessary to manage that transaction or request. These messages are not permission to send unrelated promotions.

Providing a phone number at checkout does not, by itself, enroll you in marketing texts. Where we offer text updates, we will request the consent required for the specific messages and sending method. Order related texts must remain within the scope of the permission you give.

If you separately choose to subscribe, Avora may email you product news and offers. Email marketing permission is optional and is not a condition of purchase. Agreeing to these terms does not subscribe you to promotional emails.

Every marketing email must identify Avora accurately, include our physical mailing address (5348 Vegas Drive #610, Las Vegas, NV 89108), and provide a clear unsubscribe method. You can use the unsubscribe link or email contact@avorasoap.com to opt out. We will honor email marketing opt outs within 10 business days, or sooner when required by law. Unsubscribing from marketing does not cancel your order or necessary nonpromotional order emails.

Only if you separately and affirmatively opt in may Avora send recurring marketing texts to the number you provide, including automated promotional messages where permitted by your consent and applicable law. Consent is not a condition of purchase and is not obtained merely by accepting these terms, making a purchase, or providing a phone number.

Message frequency varies. Message and data rates may apply under your mobile plan. Any enrollment must clearly identify Avora, describe the messages and any automated sending, and provide the applicable consent disclosures before you agree.

Reply STOP to opt out of texts or HELP for assistance when a texting program is available. You may also communicate a reasonable revocation request through our support contact. We will honor requests promptly within applicable legal deadlines and may send a single nonpromotional confirmation. We will not require a purchase, fee, or specific wording as the only way to revoke consent.

You may withdraw texting permission without affecting your ability to shop. Let us know if your number changes or is reassigned. Carrier delivery is not guaranteed, and text updates do not replace the order status available through other channels.

We use order and contact information to process purchases, assist customers, deliver updates, and, only with the appropriate permission, send promotions. Necessary service providers may process information on our behalf for payment, shipping, and communications.

Marketing consent is specific to Avora and does not give unrelated businesses permission to market to you. If optional email or text programs are offered, their signup notices must disclose the relevant data practices and consent choices. This section does not replace a separate privacy notice required by applicable law.

The AI Skin Tracker provides a private journal for your uploaded photos, notes, and generated cosmetic insights. Only upload photos of yourself, or photos of another person when you have their clear permission and the legal right to share them.

When you choose to generate an AI insight, you give Avora permission to process the photos and notes from that check in and relevant previous check ins through our AI service provider so the system can create cosmetic observations and gentle suggestions. This processing is requested at the time you generate an insight; simply buying a product or accepting these terms does not by itself authorize AI analysis of your photos.

AI insights are cosmetic information, not medical advice or a diagnosis. Photos cannot reliably measure skin health. Seek qualified medical advice for painful, spreading, bleeding, changing, or persistent skin concerns.

We will not use your private Skin Tracker photos, notes, AVORA usage answers, AI observations, or progress insights for promotions, product research, data analysis, or product and service improvement unless you separately turn on the optional photo and research sharing choice. Accepting these Terms, creating an account, making a purchase, or requesting an AI insight does not, by itself, grant this permission.

When you opt in, you retain ownership of your photos and give Avora a nonexclusive, worldwide, royalty free license to use, reproduce, resize, format, publish, and display them for Avora promotions and marketing, including on our website, social media, emails, and advertisements. You also permit Avora to process and analyze the check in information covered by your choice for product research, data analysis, product development, and service improvement, including reviewing trends across customers. This permission is optional and is not a condition of purchase, account access, or AI insights.

You may withdraw permission for future promotional and research use by turning off the setting in Account or Skin Tracker, or by contacting us. Withdrawal applies to future use from the time the setting changes or we process your request. Materials already published and research already completed will be handled in accordance with applicable law and any removal request you send us. Never submit another person's photo or information for promotional or research use without their explicit permission.

Only submit content that you have the right to share. Do not include another person's private information, unlawful material, or misleading statements. When you intentionally submit a public review, you give Avora a nonexclusive permission to display that review with the attribution you provide, subject to applicable law.

We may moderate unlawful, abusive, irrelevant, or privacy invasive content, but we will not misrepresent genuine customer opinions or treat a support request as a public endorsement.

Avora's branding, original site content, and other protected materials may not be copied or used commercially without permission, except as permitted by law. You may use the site for personal shopping and share links to its pages.

Third party websites and services operate under their own terms. A link does not mean that Avora controls or guarantees their content. Nothing in this section removes our obligations for the purchase you make from us.

We aim to keep the site accurate and available, but interruptions and technical errors may occur. We may correct errors or update content. This does not remove our responsibility to honor accepted orders, stated guarantees, or applicable consumer protections.

To the extent permitted by law, we are not responsible for losses caused solely by events outside our reasonable control or a customer's misuse of the site or product. Nothing in these terms excludes liability for fraud, willful misconduct, or any liability or consumer right that cannot legally be excluded.

Updated terms will be posted on this page with a revised date. Updates apply prospectively and do not retroactively reduce rights or guarantees attached to an accepted order. If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Please contact Avora first about a dispute so we can try to resolve it. These terms do not impose mandatory arbitration, waive class proceedings, or take away any court, venue, or legal protections available to you under applicable law.

Questions about these terms, messaging preferences, shipping, or refunds should be directed to Avora at contact@avorasoap.com or 5348 Vegas Drive #610, Las Vegas, NV 89108.