Shipping Policy

Orders ship within 48 hours during our Monday through Friday processing schedule. Weekends and holidays are not processing days. Processing time is separate from the carrier's delivery time.

If an item becomes unavailable or we cannot meet the stated shipping timeframe, we will notify you of the delay and offer the choice to accept a revised shipping date or cancel for a refund, as required by applicable law.

Orders ship from the United States. Standard US shipping is a flat $4.99 per order. Express shipping is a flat $9.99 per order. The delivery options available to you and their charges are shown at checkout before you complete your purchase.

Only destinations available at checkout are supported. International delivery is not promised by this policy.

Standard delivery usually takes 5 to 7 business days after your order ships. Express delivery arrives sooner, and the estimate shown at checkout applies to the option you choose. Business days exclude weekends and carrier holidays. Delivery dates are estimates, not guarantees.

Weather, holidays, carrier disruptions, and other circumstances outside our control can affect delivery. If your shipment is delayed, contact us so we can help investigate.

You will receive an email with your tracking link once your order ships. Tracking may not update immediately after a label is created. Check your spam folder if you cannot find your shipping email.

A shipping label alone does not mean the carrier has received your parcel. The tracking history will show when the carrier begins moving it.

Please check your address, apartment number, and contact details before submitting your order. Contact us promptly if something needs to change. We will try to help, but changes or cancellations may not be possible after an order has shipped.

If an order is returned because it could not be delivered, contact us to arrange the next step. We will explain any proposed reshipping cost before you agree to it.

If tracking says delivered but your parcel is missing, check the delivery location and with household members, then contact us. We will work with you and the carrier to investigate; a delivered scan does not automatically prevent us from reviewing a claim.

For damaged packages or incorrect items, keep the packaging if possible and contact us with your order number and a description. Photos can help us resolve the problem, but your rights under applicable law are not reduced by this request. We will arrange an appropriate replacement or refund.

For delivery questions, address corrections, or missing parcels, email Avora at contact@avorasoap.com with your order number and the email used at checkout. Our Refund Policy explains the separate 60 day money back guarantee.