Refund Policy & 60 Day Guarantee

To qualify you must use the AVORA AI Skin Tracker every single day for 60 days in a row. Each day you must upload a photo of the same area of skin and mark that you used AVORA soap that day.

Your 60 days start on the day of your first check in. A missed day, a day with no photo, or a day where you did not mark your AVORA use breaks the streak and ends the guarantee for that order.

When your 60 days are complete, send us the photo from day 1 and the photo from day 60. We compare those two images.

If the two photos show no visible improvement in your skin, we refund your purchase. If they show visible improvement, the guarantee does not apply and that purchase is not refunded.

The photos must be the ones you saved in the AVORA AI Skin Tracker on the days they were taken. Photos taken later, re uploaded from another day, or showing a different area of skin do not count toward the streak or the comparison.

Email Avora at contact@avorasoap.com with your order number or the email used at checkout, tell us you would like to use the guarantee, and attach your day 1 photo and your day 60 photo. If you do not have your order number, we will help locate the purchase.

Please do not mail products back without contacting us first. Used soap does not need to be returned under the guarantee, and there is no restocking fee for a guarantee refund.

A full guarantee refund covers the amount actually paid for the refunded order's soap, including applicable sales tax. Refunds are based on the purchase price after any discounts, not the crossed out regular price.

Refunds are issued to the original payment method where possible. If that method is no longer available, we will work with you and the payment provider on a lawful alternative. We do not require you to accept store credit instead of a refund.

Refunds under the guarantee cover the soap and applicable tax; the shipping charge ($4.99 standard or $9.99 express) is not refunded unless the problem was caused by our error. Charges caused by our error will not be deducted from your refund.

Once your request is reviewed and your purchase is located, we will confirm the refund and notify you when it has been issued. Your bank or payment provider determines when it appears on your statement.

If you have received confirmation but cannot see the credit, contact your payment provider and Avora so we can help trace it. We will not delay a refund beyond any timeframe required by applicable law.

Contact us if your order arrives damaged, contains the wrong product, or is missing an item. Include your order details and, where possible, photos of the item and packaging. We will help arrange an appropriate replacement or refund.

These order issues are handled on their own and are not part of the guarantee photo comparison. Statutory rights for faulty or misdescribed goods are not limited to the 60 day guarantee window.

Contact us as soon as possible if you need to cancel an order. If it has not shipped and can be stopped, we will cancel it and refund your payment. If it has already shipped, we will explain your available options; the 60 day guarantee remains available.

Skin results vary from person to person. The money back guarantee is a conditional promise based on daily tracker use and a photo comparison, not a promise that the soap will treat or cure a medical condition.

We review the two photos you send and tell you the outcome. If you believe the comparison is wrong, tell us and we will look again.

This policy does not exclude or limit consumer rights that cannot lawfully be excluded. Contact us about a concern even if you are unsure whether it falls within this policy.